TL:DR We are still open, all SLA’s will be met, still working on projects and taking on new projects, but there may be times when responses are a little longer than you are used to during the rest of the year.
It’s summer time, the sun is actually shining and the children are off school. This is the time of year we slow down a little as we spend time with our families.
Our team at Bullhorn Plugin runs at about 75% during the 6 weeks, projects are worked on and all support is handled according to our SLA, but we just don’t work at the crazy level we thrive on throughout the rest of the year.
From an existing customer perspective, you probably won’t notice any difference. Support is given priority as we appreciate having your systems running perfectly is extremely important and existing projects can be taken over by another team member very easily.
We still take on new projects over the summer weeks but there may be a week or two extra lead time, depending on which members of our team are required on the project and whether they have taken their summer holiday already.
So what’s the point of this blog post?
Full transparency as usual, when you receive emails from us our signatures highlight current status and any annual leave we have planned. Our customers are international, meaning we work on a shift pattern to ensure someone is available in most timezones. During summer, this may involve some phone redirection if we have some hours where no one is in the office for example. It will be rare, but could happen.
Wherever you are in the world, we hope you also have a wonderful summer break. Kids grow up crazy fast so finding time to enjoy being with them is essential 😎
